Privacy Policy - Magnus Removals

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services. It also tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our services.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Magnus Removals, Unit 2 C, Hayes End Road, UB4 8EH.
Cookies are small files placed on your device by a website, containing browsing information.
Country refers to the United Kingdom.
Device means any device such as a computer, smartphone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any person or company processing data on behalf of the Company.
Usage Data means data collected automatically during website use.
Website refers to Magnus Removals, accessible from https://www.magnusremovals.co.uk.
You means the individual or entity accessing or using our website or services.

2. Collecting and Using Your Personal Data

While using our website or booking a service, we may ask you to provide certain personally identifiable information, such as:

Name and surname
Email address
Phone number
Address, City, County, Postcode
Any details required to provide you with a quote or removal service

Usage Data

Usage Data is collected automatically when using the website. It may include:

Your device’s IP address
Browser type and version
Pages visited, time spent on pages
Device type and operating system
Date and time of your visit

When you access our site from a mobile device, we may collect similar technical information such as mobile OS, browser type, and unique device identifiers.

3. Tracking Technologies and Cookies

We use cookies and similar technologies to track activity and improve our services. These may include:

Cookies / Browser Cookies: Store small pieces of information for site functionality.
Web Beacons / Pixel Tags: Help us understand site traffic and email interactions.

You can set your browser to refuse cookies, but this may limit functionality.

Types of Cookies We Use

Type	Duration	Purpose
Necessary / Essential Cookies	Session	To enable basic site functionality and prevent fraud.
Cookie Consent Cookies	Persistent	To record your cookie preferences.
Functionality Cookies	Persistent	To remember your choices and settings.

For more information, please refer to our Cookies Policy (if applicable).

4. Use of Your Personal Data

We may use your data for the following purposes:

To provide and maintain our services
To manage your account or booking
To process and deliver your order or quote
To communicate with you regarding updates, reminders, or inquiries
To send marketing offers or promotions (only if you opt-in)
To improve our services through analytics and feedback
To comply with legal obligations

We may share your data in specific cases such as with service providers, business partners, or when legally required.

5. Data Retention

We will retain your data only as long as necessary for the purposes outlined in this policy.
For example:

Booking and invoice data: 6 years (for tax/legal reasons)
Enquiry and marketing data: 2 years or until you opt out

6. Transfer of Personal Data

Your information may be transferred and processed outside the UK. In such cases, we ensure proper safeguards are in place to protect your data in accordance with UK GDPR standards.

7. Delete or Manage Your Data

You may request to:

Access, correct, or delete your personal data
Withdraw consent for marketing
Request a copy of your data

8. Disclosure of Your Data

We may disclose your data:

To comply with legal obligations
To protect the Company’s rights or property
To prevent fraud or misuse
In case of a merger, acquisition, or asset sale

9. Security of Your Data

We take appropriate measures to protect your information using secure servers, encryption, and access control. However, no method of transmission over the internet is completely secure.

10. Children’s Privacy

Our services are not directed at anyone under 13 years old. We do not knowingly collect data from minors. If you believe your child has provided personal information, please contact us immediately for removal.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy policies or practices of third-party sites.

12. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a new “Last Updated” date.
We encourage you to review it regularly.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Magnus Removals
📍 Unit 2 C, Hayes End Road, UB4 8EH
📧 Email: info@magnusremovals.co.uk
📞 Phone: 020 8050 9189 / 07417 405583
🌐 Website: https://www.magnusremovals.co.uk