Privacy Policy
This policy explains how Magnus Removals collects and uses your personal information when you use our website or our services.
Last updated: 8 October 2026
Who we are
Magnus Removals is responsible for the personal information described in this policy. You can contact us about it at any time:
Magnus Removals, Unit 1, Eskdale Road, Uxbridge, UB8 2RT
Phone: 020 8050 9189 or 07417 405583
Email: info@magnusremovals.co.uk
The information we collect
- Contact details: your name, phone number and email address.
- Job details: collection and delivery addresses or postcodes, dates, an inventory or description of items, access information, and any photos or videos you send us.
- Messages: enquiries and correspondence you send by our website forms, email, phone or WhatsApp.
- Booking and payment details: deposit and invoice records.
- Website data: information collected through cookies and similar technologies when you browse our website. See our Cookie Policy.
How we use your information
- To answer your enquiry and prepare a quote (steps taken at your request before entering into a contract).
- To arrange, carry out and manage your booking, including storage and clearance work (performance of a contract).
- To keep accounting, tax and VAT records (legal obligation).
- To deal with questions, damage reports and complaints, and to improve our website and service (our legitimate interests).
- To use non-essential cookies, where you have agreed (consent).
Who we share it with
We do not sell your personal information. We share it only where needed with service providers who help us run the business, such as website hosting, email, form and customer-relationship tools, analytics and accounting providers, and with authorities where the law requires it. Some of these providers may process data outside the UK. Where they do, we rely on the safeguards required by UK data protection law.
How long we keep it
We keep personal information only for as long as we need it to provide our services, deal with any questions or claims, and meet our legal obligations, such as keeping accounting and tax records.
Your rights
Under UK data protection law you can ask to access the personal information we hold about you, and to have it corrected or deleted. You can also ask us to restrict or stop using it, ask for a copy in a portable format, and withdraw any consent you have given. To make a request, contact us using the details above.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to resolve your concern first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.