House removals and home moving

The agreed service covers the work listed in your quotation. Check loading, transport and unloading, together with any packing, materials, dismantling, reassembly, storage or unpacking you request. Optional services should not be assumed to be included automatically.

Contact us as soon as you have a likely date, and tell us whether it is confirmed or provisional. A 10% deposit secures your date. Same-day and urgent moves are also available, subject to availability.

The duration depends on the volume of belongings, access at both properties, travel distance, packing requirements and when the destination becomes available. A realistic schedule needs those details; the number of bedrooms alone does not give a reliable completion time.

Yes. Include the floor, lift availability, stairs, parking and any building restrictions when requesting a quote. Large items may also need dimensions checked against doors, stairwells and lifts.

Yes. We dismantle and reassemble beds, wardrobes and other suitable furniture when required. Any additional charge is included or agreed in your quote before the job.

Yes. We offer full and partial packing, with materials supplied when required, and storage in our own secure facilities with CCTV and 24-hour on-site security, booked weekly or monthly. Any additional cost is confirmed in your quote.

Tell us about stairs and access before pricing so the quote reflects the work. Customers arrange any parking suspensions or permits, and we can advise on what is needed. Every quote states what is included and whether VAT applies.

Yes. Magnus Removals is fully insured, including Public Liability and Goods in Transit cover, with a £500 excess. Items packed by our team are fully covered, boxes you pack yourself are covered if they are packed safely, and belongings in our storage are covered too. Cover is subject to the terms and limits of our policy. If anything is damaged, tell us as soon as possible, ideally within 24 to 48 hours.

Please arrange your own transport unless the team explicitly confirms that passenger travel is permitted for your booking.

Tell us about unusually heavy or delicate belongings, valuable items and large furniture. We can move most large and heavy household and office items, subject to safe access and suitable equipment. For safety reasons we do not move hazardous or illegal items, gas bottles, flammable substances, certain paints or chemicals, explosives or perishable goods.

Let us know as early as possible. Charges may apply for late cancellations or changes, so tell us as soon as your plans move. If keys are delayed on the day, reasonable waiting time is not normally charged, although significant delays may be.