Terms and Conditions

Last updated: 8 October 2026

In these terms, “we” and “us” means Magnus Removals of Unit 1, Eskdale Road, Uxbridge, UB8 2RT, and “you” means the customer who books our services. If your written quote or booking confirmation says something different from these terms, the quote or confirmation applies.

1. Quotes

• Our quotes are free and come with no obligation to book.
• We can quote from photos, a video or a home or site visit, depending on the job. Assessments are free of charge.
• A quote is based on the information you give us, including the items involved, the addresses, access, dates and the services requested. If any of these change, the price may change. We will confirm any change before the work goes ahead.
• We are VAT registered. Every quote states whether VAT is included.

2. Booking and payment

• A 10% deposit is payable when you book, to secure your date.
• Your booking is confirmed once we receive the deposit. We will then send you written confirmation by email or message. An enquiry or quote on its own does not reserve a date.
• The remaining balance is paid as agreed, either before or on completion of the job.

3. Cancellations and changes

Please tell us about any cancellation or change of date as early as possible. Charges may apply to late cancellations or late changes.

4. Waiting time and delays

We understand that delays can happen on moving day, for example when keys are released late. We do not normally charge for reasonable waiting time, but significant delays may result in an additional charge.

5. Your responsibilities

• Give us accurate information about the items, access, stairs, lifts and any oversized or particularly heavy items, so we can arrange the right vehicle, equipment and team.
• Arrange any parking suspensions, permits or loading permissions needed at either address before moving day. We are happy to give guidance.
• Disconnect all electrical and IT equipment before our team arrives. We transport this equipment but do not disconnect or reconnect it.
• Securely wipe any equipment containing sensitive data before it is collected for clearance or disposal.
• Pack any boxes you pack yourself safely and securely.
• Tell us before booking about valuable or unusual items, and keep important documents, medication, keys and other essentials with you.

6. Items we do not move, store or collect

For safety reasons we do not move or store hazardous or illegal items, gas bottles, flammable substances, certain paints or chemicals, explosives or perishable goods. We do not collect hazardous or prohibited waste such as asbestos, dangerous chemicals or other materials that need specialist disposal. Please tell us about paint, gas bottles, tyres, fridges, electrical appliances or unusual items when you ask for a quote, so we can confirm whether we can take them.

7. Our services

• Dismantling and reassembly: we can dismantle and reassemble beds, wardrobes and other suitable furniture when required. Any additional charge is included or agreed in your quote.
• Packing and unpacking: packing materials can be supplied when required. Unpacking can include unpacking boxes, placing items as agreed and removing used boxes and packing materials. Any additional cost is confirmed in your quote.
• Man and van: available with one person or a two-person team. Prices start from £60 per hour with a minimum booking of 2 hours.
• Evenings and weekends: we work evenings and weekends. Any additional charge is confirmed in your quote before you book.

8. Storage

• Belongings are kept in our own secure storage facilities, in storage units or containers, protected by CCTV and 24-hour on-site security guards.
• Storage can be booked weekly or monthly.
• You can access your belongings by giving us at least 24 hours’ notice. There is no additional charge for access.
• When you need your belongings back, tell us and we will arrange a suitable delivery date and time with you.

9. Insurance, damage and claims

• We are fully insured, including Public Liability and Goods in Transit cover. A £500 excess applies. Cover is subject to the terms and limits of our insurance policy.
• Belongings in our storage are covered. Items packed by our team are fully covered. Boxes you pack yourself are covered if they are packed safely.
• Our cover applies to moves within the UK. For moves to Europe, or vehicles we arrange to transport, cover depends on the route and arrangement, so please check with us before booking.
• If anything is damaged, please report it as soon as possible, ideally within 24 to 48 hours, and follow our claims process.

10. Waste and clearance

• We are a registered waste carrier, registration number CBDU 642546. Collected waste is taken to authorised waste and recycling facilities.
• Where possible, reusable items in good condition are donated to charity. We do not buy or value items.
• Estate clearances can be arranged by an executor, solicitor or authorised family member. Valuables and important documents we find are set aside safely.
• We can carry out clearances without you being present, collect keys from a letting agent by arrangement and provide completion photos on request.

11. Contact and complaints

If you have a question or a concern about our service, please contact us:

Magnus Removals, Unit 1, Eskdale Road, Uxbridge, UB8 2RT
Phone: 020 8050 9189 or 07417 405583
Email: info@magnusremovals.co.uk

12. Law

These terms are governed by the law of England and Wales.